How to communicate and resolve conflicts with elderly people in nursing homes
Step 1 Work Preparation
(1) Nurse Preparation
1) Before conducting communication, maintain personal etiquette and maintain a calm demeanor;
2) Explore the causes of conflicts and set communication goals. Understand the conflict process and the basic situation of the elderly in order to find ways to solve conflicts. Clarify the specific time, location, and process of the conflict;
3) Please ask medical staff to come to the scene and observe the emotional and physiological indicators of the elderly at any time.
(2) Environment and item preparation
1) Choose a conflict resolution venue. Optional in a dedicated negotiation room or in the office of the institutional manager. The place should have good lighting, appropriate temperature and humidity, which can ensure privacy;
2) Equipped with soft pillows, cushions, decorative paintings, flowers and other items that can make the elderly feel warm and comfortable;
3) If necessary, instruments or equipment for monitoring vital signs can be equipped, such as blood pressure gauges, stethoscopes, etc;
4) Prepare a notebook and pen, or a recording pen. It can only be used with the permission of the parties involved.
Step 2 Implement communication
(1) Guide the elderly to leave the conflict zone. Strong negative emotions can cause physical discomfort. To avoid accidents for the elderly, guiding them away from the conflict area can help divert their attention;
(2) Soothing emotions and avoiding risks. If elderly people exhibit refusal to communicate, shouting, unjustifiable hostility towards others, or even throw objects or beat caregivers, there are two ways to cope:
1) * adopt a temporary attitude of ignoring and avoiding, allowing the elderly to regulate their emotions on their own;
2）第二种，如果回避引起老年人更强烈的情绪和行为，需要对老年人做出正面反应，如主动倾听、了解和分析老年人愤怒和激动的原定送水 铜鼎铜钟 淤泥固化设备 化粪池钢模具 拱形骨架模具 保定代理记账 保定道闸
2) The second type is to avoid causing stronger emotions and behaviors in the elderly, and to respond positively to them, such as actively listening, understanding and analyzing the reasons for their anger and excitement, so that they can vent their emotions.
(3) Meet the psychological needs of the elderly. When alleviating conflicts, elderly people should feel that they have not been targeted and maintain their self-esteem.